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Job Purpose

We are delighted to be supporting a local Council in recruiting 3x Civil Enforcement Officers on an initial 3 month contract, with views to extend.

As a Civil Enforcement Officer, you will be required to work hours 07:30am-19:00pm with 1 hour lunch (10 ½ hours per day).

Your new role

• To recognise the importance of supporting colleagues and to recognise the ethos of the North Essex Parking Partnership staff charter in a positive and professional manner.
• Patrol and enforce on-street and off-street parking areas across the Partnership to enable the provision of an efficient and effective service.
• Issue of Penalty Charge Notices (PCN) in accordance with procedures, instructions and relevant Parking Orders currently in operation ensuring legal requirements are maintained.
• To appear at adjudication hearings/court as required.
• Report any defects that may affect the smooth running of the service to the relevant Operations Manager, particularly lines and signs.
• Maintain equipment provided in good working order.
• Ensure all Health and Safety procedures are complied with to ensure a safe working environment including adhering to COVID 19 risk assessments.
• To ensure that all internal and external communication formats are read and responded to as required.
• Ensure all corporate policies are followed to ensure consistent service provision.
• Compliance with our data protection policies and procedures to ensure that personal data is handled in an appropriate manner – safely and securely.

What you will need to succeed

• Numerate and Literate.
• Have accurate and clear communication skills both written and verbal with the ability to apply them to different audiences and circumstances.
• Some knowledge of the Roads & Streets in the North Essex Parking Partnership (Braintree, Colchester, Epping, Harlow, Tendring & Uttlesford).
• Parking regulations in accordance with the Highway Code.
• Knowledge of the Traffic Management Act 2004.
• Previous knowledge of issuing Penalty Charge Notices.
• Working in close cooperation with the police, PCSOs, Neighbourhood Wardens.
• North Essex Parking Partnerships policy on parking enforcement.

Skills

• An understanding of Health and Safety.
• Knowledge of the appropriate Area.
• Integrity.
• Be able to inspire and motivate others Organisational awareness.
• Be able to build and use relationships inside and outside the Organisation.
• Demonstrate cultural awarenes.s
• Be confident with an ability to use own initiative and discretion.
• Tactful and diplomatic.
• Be able to deal effectively with people and placate irate members of public.
• Educate members of the public about various parking Restrictions.
• Essential ICT skills including the use of email, communication platforms and mobile phone applications.
• Ability to operate a handheld device/camera in the issuing of PCNs.
• Be methodical and organised.
• Attention to detail and accuracy.
• Understanding of the principles of data protection legislation and putting these into practice.

Requirements of the Role

• Work flexibly as appropriate.
• Work on a rota basis.
• Able to work independently as well as part of a team.
• To be physically fit enough to walk more than 10 miles per day.
• Provide own footwear and black trousers (not denim).
• Have Full UK Manual Diving Licence.

If you're interested in this role, click 'apply now' or call us on 020 7096 2981 for further details.