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Job Purpose

We are supporting a Council currently operating under Exceptional Financial Support (EFS) and delivering an ambitious recovery and modernisation programme across all directorates.

As part of this transformation, we are hiring a Modernisation Business Analysts to provide the critical operational insight that underpins service redesign, cost savings, and improved outcomes for residents. This role sits at the heart of the Council’s modernisation portfolio focused not on systems, but on how services actually operate, and how they can be reshaped to deliver better value.

Key Responsibilities

• Conduct operational diagnostics to understand how services currently function.
• Analyse costs, staffing structures, demand volumes, and performance data.
• Deliver process mapping and workflow analysis, identifying inefficiencies and duplication.
• Support the development of evidence-based transformation options and business cases.
• Produce clear, structured outputs including briefing papers, data packs, and analysis.
• Track benefits realisation, verifying whether projected savings are achieved.
• Engage with stakeholders across services to build a realistic picture of operations.
• Work collaboratively with Finance, Digital, PMO, and HR/OD teams.

• In addition to the above, you will

• Lead end-to-end service diagnostics, from scoping through to recommendations.
• Develop costed transformation options, including savings, risks, and timelines.
• Manage and mentor a team of Modernisation Business Analysts.
• Act as a key partner to Heads of Service and Senior Responsible Officers (SROs).
• Contribute to programme governance, including board papers and reporting.
• Identify and escalate cross-cutting dependencies across programmes.
• Deliver hands-on analytical work across multiple service reviews.
• Support options appraisal through research, benchmarking, and modelling.
• Maintain robust documentation of data sources, assumptions, and findings.
• Provide timely updates and flag risks or dependencies to senior colleagues.
• Work closely with operational teams to build trust and accurate insight.

What We're Looking For

• Local Authority experience.
• Experience in operational analysis, service review, or business improvement.
• Strong analytical capability, particularly using financial, demand, and workforce data.
• Ability to communicate insights clearly through structured written outputs.
• Experience working in complex organizations (local government or similar preferred).
• Strong stakeholder engagement skills, with the ability to build credibility.
• A proactive, detail-oriented approach to problem solving and analysis.

Desirable

• Familiarity with Lean, systems thinking, or service redesign methodologies.
• Understanding of benefits tracking and realisation frameworks.
• Knowledge of local government structures, funding, or GLPC frameworks.