Essex
Technology
Part-time
25-07-2026
-
SA-786-1122
£500-£650 per day Umbrella, dependant on experience
Job Purpose
We are delighted to be supporting a local authority based in Essex in recruiting a Lead Officer on a 4 month contract
Working Arrangements - This role offers fully remote working with occasional on-site presence dependant on the business needs. Part time 3 days per week.
Key Responsibilities
The primary priority focus area is Cx HOUSING, with the following elements being essential:
- Rent Accounting.
- Case management and tasks /workflows / forms.
- CRM.
- Reporting – to include SSRS (strong SQL skills – intermediate / advanced). Power BI experience would be useful
- Integrations and interfaces – Key elements would be an understanding of the Total Mobile Cloud Dialogues API, Azure (Storage Explorer) and SharePoint EDM.
- CX User Training.
- Managing upgrades, ideally 25.x (version that supports the Customer Portal).
- Customer Portal.
Also, must have some understanding of the following:
- Assets.
- Functional units.
- Users and Roles.
- Contact groups.
- System schedules.
- Arrears policies.
- An understanding of allocations would also be useful.
This is position is no longer available
